Returns and Exchanges

Returns & Exchanges

We want you to feel good about what you bring into your daily rituals. If something isn’t right with your order, please reach out—we’re here to help.

Returns

We accept return requests within 30 days of delivery for eligible products purchased directly from our website.

To qualify, items must be:

Unused, unopened, and in their original packaging.
In the same condition you received them, with any protective or tamper-evident seals intact.
Accompanied by an order number or proof of purchase.

For health and hygiene reasons, we cannot accept change-of-mind returns of opened or used teas, herbs, supplements, food, skincare, oils, bath products, or personal-care items.

Gift cards, custom-made products, and items clearly marked “final sale” are not eligible for change-of-mind returns. These exclusions do not apply to remedies available for damaged, defective, or incorrect items.

How to Start a Return

Email help@lumeapothecary.com with your order number, the item you wish to return, and the reason for your request.

Once your return is approved, we will provide instructions and the return address. Please send your return within 14 days of approval. Contact us before shipping any items back.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable, except where required by law.

We recommend using a tracked shipping service and keeping your shipping receipt. We do not charge a restocking fee.

If we sent an incorrect, damaged, or defective item, we will cover any necessary return shipping.

Refunds

We will inspect your return and notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days of receiving the return.

Your bank or payment provider may require additional time to post the credit. Refunds reflect the amount actually paid for the returned items, including applicable sales tax.

Exchanges

We offer exchanges for eligible unopened and unused items, subject to availability. Email help@lumeapothecary.com within 30 days of delivery to arrange an exchange.

Any price difference and applicable shipping charges will be confirmed before we proceed. If your requested replacement is unavailable, you may choose a refund for the eligible returned item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If something arrives damaged, defective, or incorrect, contact help@lumeapothecary.com as soon as possible, preferably within 7 days of delivery.

Include your order number and, if possible, photographs of the product and packaging. Please keep the item and packaging until we provide instructions.

We will arrange an appropriate replacement or refund. The seven-day reporting request does not limit any rights you have under applicable law.

Gifts & Purchases From Other Retailers

For gifts purchased directly from our website, contact us with the order number or gift receipt so we can explain the available return or exchange options. Refunds to the original payment method go to the original purchaser.

If you purchased through another retailer, please contact that retailer directly.